S H I P P I N G
ALL CUSTOMERS :
Rosita Bonita treasures are handmade to order, especially for you.
The time it normally takes for them to be shipping-ready depends on the piece/s you have chosen, and varies from (up to) 5 days, to (up to) 4 weeks.
You can see how long your chosen bonitas will take to make at the top of each product description.
If you need something by a specific date, please contact me to check if this is possible.
You will receive an email notification when your order has been shipped, so please be sure to enter your email address correctly when you place your order, and please check your junk folder if you don't receive an order confirmation or shipping confirmation email.
All items are sent on a tracked service.
I do not email tracking details as standard, but please contact me if you would like your tracking link, or if your package doesn't arrive within the expected time. (please see below)
Please don't leave it longer than this to check up on your parcel as, more often than not, it will be waiting for you to pick up at your local parcel office and your naughty post man has neglected to leave you a notice!
Express Shipping is available. This is a 1-2 day service anywhere in the world, delivered by Fedex or DHL. Just select from shipping menu.
UK CUSTOMERS :
All UK orders are sent 1st class, Signed for, with Royal Mail. Your parcel should be with you in 1 or 2 working days from receipt of your shipping confirmation email. If you have not received it after 5 working days, please contact me.
Free Shipping on orders over £75.
CUSTOMERS FROM ANYWHERE EXCEPT UK :
Your shipping will costs £9.75 - £12 for orders of up to £80.
Free Shipping on orders over £80 (I pay the shipping for you)
All items are sent with UK Royal Mail, and will be passed on to your National Delivery Service.
This does not include any import fees your Country may charge you.
International shipments are currently taking slightly longer than usual.
More info here...
CUSTOMERS IN MAINLAND EUROPE :
Sadly the UK is no longer part of the EU, which means shipping is not as smooth as before. Your parcel will be subject to your country's customs procedures and, usually, customs charges, which are not included in the shipping charge on your order. Your parcel will be sent through UK Royal Mail, on a tracked service, and passed on to your national delivery service. Whilst the Royal Mail website still states that EU parcels are delivered in up to 5 working days, I have found that there can now be lengthy hold-ups in customs offices (especially in Madrid), so it is very hard to predict when your parcel will be delivered, or how much they will charge you in customs fees. If you have not received your parcel after 7 working days, please contact me and I will send you the tracking link.
CUSTOMERS IN U.S.A. & REST OF THE WORLD :
Your parcel should be with you in around a week from receipt of your shipping confirmation email. If you have not received it after 10 working days, please contact me.